Privacy Policy

1. Controller

IT Service Level1
Owner: Mounir Harrane
Borstelmannsweg 16
20537 Hamburg, Germany
Email: info@it-services-level-1.de
Phone: +49 4030762671

2. General Information

We handle your personal data confidentially and in accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

3. Collection and Storage of Personal Data

Personal data is only processed when you voluntarily provide it to us – for example, through the contact form, via email, or by telephone.

4. Purpose of Data Processing

Your data is used exclusively to process your inquiry, prepare offers, or fulfill contracts. Data will not be shared with third parties without your consent.

5. Contact Form

When you send us a message using the contact form, your information (name, email address, message) is transmitted to us in encrypted form. This data is used solely to respond to your inquiry.

Use of Web3Forms Service

We use the service Web3Forms to handle the technical sending of messages submitted through the contact form. The information you enter is transmitted securely (SSL/TLS) to Web3Forms servers (located in Finland, European Union) and then directly forwarded to our email address. Web3Forms does not permanently store your data and does not share it with third parties.

By submitting the form, you consent to the transfer of your data to Web3Forms for the purpose of delivering your message. Further details can be found in the Web3Forms Privacy Policy:
https://web3forms.com/privacy

6. Hosting

Our website is hosted on European servers (e.g., Render, Strato, or GitHub Pages). The hosting provider logs technical access data (e.g., IP address, browser type, access time) solely for operational security and troubleshooting purposes.

7. Your Rights

• Right of access (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure ("Right to be forgotten", Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object (Art. 21 GDPR)

To exercise your rights, please contact us at info@it-services-level-1.de.

8. Data Security

We use SSL/TLS encryption and appropriate technical and organizational measures to protect your data against unauthorized access.

9. Updates

This Privacy Policy was last updated on October 25, 2025.