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Our IT Services

Professional IT support tailored to your needs – from maintenance to cybersecurity.

IT Support

IT Support

  • On-site and remote support
  • Error diagnostics & troubleshooting
  • Software & hardware installation
  • User & device administration
Maintenance & Care

Maintenance & Care

  • System monitoring & maintenance
  • Regular security updates
  • Backup concepts & recovery strategies
  • Long-term system care
Cyber Security

Cyber Security

  • Log collection & analysis (Wazuh)
  • Intrusion Detection (IDS)
  • File Integrity Monitoring (FIM)
  • Security event alerts
Network & Infrastructure

Network & Infrastructure

  • LAN/WLAN planning & setup
  • Multi-site networking
  • Router, switch & VLAN configuration
  • Documentation
Installation

Installation

  • PC & laptop repairs
  • System & software installation
  • Driver & update management
  • Device & network setup
IT Cabling

IT Cabling & Infrastructure

  • Structured cabling (Cat6/Cat7)
  • Patch panel & rack installation
  • Port documentation
  • Testing & certification (DIN EN 50173)
IT Onboarding

IT Onboarding & Offboarding

  • Setup of new employee devices
  • Secure data removal & archiving
  • User account management (AD/Azure AD)
  • Documented handover
Network Installation

Network Installation

  • Setup of Telekom, Vodafone & O₂ routers
  • Network cabling & Wi-Fi configuration
  • Fault diagnosis & connection testing
  • Optimization of speed & security
Data Wiping & Recycling

Data Wiping & Device Recycling

  • Secure data wiping (HDD & SSD)
  • GDPR-compliant disposal & recycling
  • Drop-off of laptops, monitors & accessories
  • Proof of disposal report

Service Level Agreements (SLA)

A Service Level Agreement (SLA) defines the quality and reliability of our IT services. It ensures you always know when, how and within what timeframe your requests are handled – clearly, transparently and reliably.

⚡ Response Times

Depending on priority: between 1 and 8 hours.

🕒 Service Hours

Monday–Friday, 08:00 – 18:00 CET
(24/7 support available by agreement)

🎯 Priorities

  • Priority 1: System outage – response within 1 hour
  • Priority 2: Partial limitation – response within 4 hours
  • Priority 3: Maintenance/request – response within 8 hours

💬 Communication & Quality

Continuous status updates and monthly reports on backups, updates and system health ensure full transparency for every service request.