1. Installation & Setup
We fully set up systems, devices and networks – ready to use from day one.
Your Partner for
IT Service & Support
from Hamburg
Reliable IT support, maintenance & network security for your business – fast, personal and professional.
- ✓ Transparent pricing
- ✓ Remote & on-site support
- ✓ GDPR compliant
About Us
IT Service Level1 is an IT service provider based in Hamburg, specialized in IT support, maintenance, network installation and cyber monitoring. We ensure that your systems run reliably, securely and efficiently – whether in offices, retail stores or medical practices.
Our services include the complete setup and management of devices and networks, including user onboarding & offboarding, installation and configuration of network devices, structured cabling and the integration of modern security solutions.
With our Wazuh monitoring server, we provide real-time system visibility, detect threats early and send automated alerts – ideal for private clients, small and medium-sized businesses, medical practices, law firms and retail environments.
- ✔ Professional IT support & maintenance
- ✔ Network installation & structured cabling
- ✔ Onboarding & offboarding for users & devices
- ✔ Wazuh monitoring & automated alerts
- ✔ Support for SMBs, clinics, law firms & shops
Our Process
2. Onboarding & Offboarding
We securely add or remove users, devices & permissions for smooth employee transitions.
3. Repair & Data Wiping
We repair devices, replace hardware & securely erase HDD/SSD data in compliance with GDPR.
4. Retail & Terminal Configuration
Professional setup and testing of POS systems, terminals, printers & scanners.
5. POS / Checkout System Setup
We configure POS systems, card terminals, receipt printers & scanners professionally.
6. Device Service & Replacement
Repair, replacement, upgrades & secure data wiping for old or defective devices.
Why Choose IT Service Level1?
⚡ Fast Response
We react quickly – remotely or directly on-site in Hamburg.
🔒 Security & Data Protection
GDPR-compliant IT solutions and security monitoring using modern tools like Wazuh.
💼 Professional IT Support
From Windows to networks and backups – we manage your IT completely.
🤝 Personal Contact
No call center – you always speak directly with your dedicated technician.
📦 Log Backup & Archiving
We protect and archive critical logs for security audits and compliance.
🛡️ Zero Trust Approach
We minimize attack surfaces and strengthen identity-based security.